Customer Service Manager

Location(s) : No. 558, 2nd Floor, SRIVATSA PLAZA, Satellite, BDA, 1st Main Rd, Stage I, Kengeri, Bengaluru, Karnataka 560060

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Job Title - Customer Service Manager

Vridhi Finserv Home Finance Limited

Exp : Years Qualification : Bachelor of Business Management (B.B.M) - ,Bachelor of Commerce (B.Com) - Finance,Master of Business Administration (MBA) - Marketing Management Course : Bachelor of Business Management (B.B.M) - ,Bachelor of Commerce (B.Com) - Finance,Master of Business Administration (MBA) - Marketing Management Salary : 0-0 INR
Specialization : Bachelor of Business Management (B.B.M) - ,Bachelor of Commerce (B.Com) - Finance,Master of Business Administration (MBA) - Marketing Management
Location(s) : No. 558, 2nd Floor, SRIVATSA PLAZA, Satellite, BDA, 1st Main Rd, Stage I, Kengeri, Bengaluru, Karnataka 560060

Posted On : 18-Mar-2025 | Job Type : Full-time | Job ID : 13941 | Function : Information Technology and Services

Job Description

Key Responsibilities:

Manage customer service compliance to ensure adherence to regulatory standards and company policies.
Develop and implement customer service policies and procedures.
Handle escalated customer inquiries and complaints in a professional and timely manner.
Monitor and analyze customer service metrics to identify areas for improvement.
Train and mentor customer service representatives to enhance their skills and performance.
Collaborate with other departments to ensure a seamless customer experience.
Stay updated on industry trends and best practices in customer service.

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Company :	Vridhi Finserv Home Finance Limited
Type :	Information Technology and Services
Contact Person :	Rakhi Sharma
Email :	rakhi.sharma@vridhihomefinance.com
Phone :	8792967922
Recruiter Mobile No. :	+91 - 8792967922
Website :	https://www.tcsion.com
Address :	No. 558, 2nd Floor, SRIVATSA PLAZA, Satellite, BDA, 1st Main Rd, Stage I, Kengeri, Bengaluru, Karnataka 560060

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