Sales Executives (Freshers)

Job Opportunity: Client Coordinator 

Location: White Field, Bengaluru (On-site) 

Job Type: Full-time 

Experience: 0 to 0

Industry: Hospitals and Healthcare 

About Us: 

Teleradiology Solutions, founded in 2002 by two Yale University-trained physicians, is a leading provider of teleradiology services such as CT, MRI, X-ray, Ultrasound, Nuclear medicine, and Echocardiograms. We serve over 150 hospitals in 21 countries globally, including the United States. We pride ourselves on being a rapidly growing company with an active academic focus and research interest in AI in radiology. Visit us at www.radguru.net and www.telradsol.com. 

Job Role & Responsibilities: 

• Handle inbound and outbound calls, understanding and addressing client needs. 

• Provide accurate, support to ensure clients feel valued. 

• Maintain clear communication and ensure client satisfaction. 

• Relay relevant information to clients and internal teams. 

• Stay adaptable in a dynamic work environment. 

• Ensure adherence to company and hospital policies during interactions. 

• Collaborate with internal teams to resolve client queries. 

• Efficiently handle a high volume of calls. 

• Prioritize issues and escalate when necessary. 

• Route calls to appropriate departments when needed. 

• Follow up with clients to ensure issue resolution and process completion. 

• Document call details according to company SOPs. 

• Troubleshoot basic IT issues and escalate to technical teams. 

• Multitask and manage internal software platforms. 

• Respond to emails when needed. 

Key Requirements: 

• Excellent verbal and written communication skills. 

• Strong listening skills and empathy for clients. 

• Ability to work independently and as part of a team. 

• Willingness to work weekends and in different shifts. 

• A background in home science is a plus. 

• Strong computer skills and basic knowledge of MS Office. 

• 1 to 2 years of international voice process experience is advantageous. Freshers also can apply.

• Knowledge of customer service best practices. 

• High level of professionalism and customer-centric approach